Support

We usually reply within one business day.

Contact us

Email ywelikala@gmail.com with your store domain (your-store.myshopify.com) and a short description of the issue.

Getting started

Install Goldie from the Shopify App Store and approve the permissions.
Turn it on: Online Store → Themes → Customize → App embeds → Goldie chat.
Open the Goldie app from your admin, pick your AI provider (Claude, OpenAI, or Gemini), and paste your API key — or use the built-in demo negotiator to try it without a key.
Set your max discount, counter-offer rounds, and sweetener perk. Done.

Frequently asked

Can Goldie sell below my floor? No. The floor (list price × max discount) is enforced by our servers on every message — even if the AI tries, the engine clamps it.

How do I exclude a product from negotiation? Add the product tag goldie-no-deal. To give one product its own discount cap, tag it goldie-max-discount:25 (any number).

How are negotiated prices honored? An agreed deal creates a draft order at exactly the agreed price, tagged goldie-deal, and the shopper is sent to its checkout.

Is my AI key safe? It's stored server-side, never rendered into your storefront, and deleted when you uninstall.

What if my AI provider is down? Goldie falls back to a built-in negotiator so the chat keeps working.